• Questions?
  • Toll Free: 1-877-865-7746

Order lookup instructions

  • If you:
  • Do not recognize a charge on your bank statement
  • Know your order number but wish to report a problem
  • Wish to cancel a regular subscription rebilling

Using the details from your payment card/bank statement, select
Payment type, last 4 digits of the payment card used,
the date of the transaction, the amount, and currency to locate your transaction

Alternatively, you can login to your transaction directly.

What is DalPay Retail?

DalPay Retail is an online retailer and provider of online checkout services. We resell goods, digital items, and services, from many thousands of supplier websites.

DalPay Retail buys the ordered item(s) from the supplier website for immediate resale to you, the online shopper. We then send a purchase order to the supplier, who delivers the ordered item. You are billed as "dalpay.is".

What might I have purchased from DalPay Retail?

DalPay Retail sells both digital items, services, and physically shipped items. Please review our Shopping Centre.

If you have been billed by DalPay Retail you can locate the order details using the form above.

How do I locate what was purchased?

Use the form above to locate the transaction. When the purchase was made a receipt email was sent from robot@dalpay.is with a subject like "RTA 999994.1234567 dalpay.is ICELSHOP BILLING CONFIRMATION".

You can login to your transaction directly, or use other information from your billing statement to locate the order and recover your login to the Customer Menu.