What is your refund policy?
DalPay Retail offers a 30-day money back guarantee (a) for any products that are in 'like new' condition and for defective products, and (b) for media still in the original shrink-wrap with all seals intact and for opened but defective media, unless a longer returns period is required by law in your jurisdiction in which case DalPay Retail will accept returns in accordance with the statutory returns policy applicable to you. To request a refund, you must contact our Customer Service using the Order Lookup Form, by email, or by phone.
How do I cancel my order?
You can submit a request to cancel your order at any time prior to shipment. Please note that your request may not be approved because your order has already been shipped. To request a cancellation of your order, you must contact our Customer Service using the Order Lookup Form or by phone or email.
If your order cannot be cancelled, you will get an email notification when the order is shipped. You can also look up your order to view the shipping status of your order by accessing the Order Lookup Form.
How do I cancel automatic renewals of a subscription?
To cancel your participation in an automatic renewal plan, please access your order record through the Order Lookup Form or login to your Transaction directly. Within our Customer Menu, changing a rebilling's active status from yes to no will stop future billing of your subscription. Alternatively, you may contact us by email or phone to cancel your subscription.
When will the refund appear on my credit/debit card?
Your refund credit will usually appear on your card 3-5 business days after we process your refund request.